Guest Services

Motivating Your Volunteers to
Become Effective Ministers.

Your church’s Guest Services are a vital link in the unchurched coming to Christ. PCC can help your volunteers achieve excellence by:

• Leading your leadership team to develop a vision for your Guest Services

  Guest service teams can include your Parkers, Greeters, Ushers, Welcome Teams, Security, and Hospitality. Each of these teams is led to realize the importance of what they have been asked to do each week. As they embrace the vision God gives them, they become a vital link in the unchurched coming to Christ.

• Writing up-to-date effective policies and procedures for all of your Guest Service teams

  Step 1: Determine through an on-site evaluation what is actually taking place in each area of your Guest Services

  Step 2: Working with Senior Staff, examine each area and write detailed policies concerning such issues as: member and non-member volunteer positions, areas that should require back-ground checks, policies concerning children in your worship services, emergency procedures, security needs, handling disruptions in your services

  Step 3: Develop procedures for implementing these policies

• Developing an effective strategy for recruiting and scheduling your volunteers

  How to develop an effective telemarketing team to assist in recruiting new volunteers

  How to develop a system of scheduling so spouses on different volunteer teams work the same schedule, thus reducing parking problems and allowing them to worship together

• Equipping your leadership to take ownership

  PCC will develop a training tool for each leadership team to use in training their volunteers

• Improving the security of your worship services

  How to recruit and train peace officers to serve as volunteers

  Developing safety policies and crisis management procedures before you need them

  Effective evacuation procedures

• The Process

  This process involves your PCC consultant making 6-8 visits to your campus over a 4-6 month time frame.

  • Visit 1: Evaluation, meet with Sr. staff and volunteer leadership to determine current situation, policies, and needs, and clarify church’s vision for their Guest Services Ministries.
  • Visits 2-3: Address each area of each ministry with staff and key lay leaders to develop policies and procedures and begin to develop recruitment and training strategies.
  • Visit 4: Review rough draft of policies and procedures and make necessary changes.
  • Visit 5: Present final draft and continue to develop and begin implementation of recruitment strategy.
  • Visit 6-8: Training, recruiting, implementation, and evaluation